Return Policy

Order Cancellation You may cancel your order and receive a full refund free of charge before your items enter production or are shipped. Once your package has been dispatched from our warehouse, order‑cancellation requests will no longer be accepted.

Return Eligibility, Time Limit & How to Return

Returns are accepted for all firvorra products. You must submit your return application within 30 calendar days after you receive your parcel.

Step‑by‑Step Return Instructions

Submit your return application by emailing our customer support at service@firvorra.com. Provide your valid purchase order receipt for verification and apply for an official RMA (Return Merchandise Authorization) number. All returns must be pre‑approved with a valid RMA number; returns without a valid RMA number will not be accepted or processed.

Securely package your product, mark your RMA number clearly on the outer packaging, and ship it to our official fixed return address listed below: Fixed Return Address: Unit 707, Factory Building 6, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan City, Hubei Province

Important: Do not send returned goods to any other warehouse or manufacturer address. Only use the official fixed return address listed above with a valid RMA number.

Return Requirements

Products must remain unopened, unused and in original condition to qualify for a return. Once the product seal is broken, it will no longer be eligible for return. Products must be returned with their original, intact packaging, free of scratches, stains or damage.

Non‑Returnable Items

For hygiene and safety purposes, liquid, cream, mask and lip products cannot be returned once their full‑size packaging has been opened.

Return Shipping Cost Rules

Change‑of‑mind return (customer‑initiated personal reason): The customer bears the return‑shipping cost. Customers are liable for at most one‑time shipping fee for the return shipment. No restocking fee will be applied for eligible returns. Defective / damaged / incorrect item (our error): We will cover all return‑shipping costs.

Refund Processing Time

Refund review: After we receive and inspect the returned goods, we will confirm refund approval or rejection within 3 business days. Refund arrival: If approved, the refund will be sent to the original payment method. The refund usually appears within 3–10 business days after approval, depending on the processing time of your bank, card issuer, PayPal, or other payment provider. The 3–10 business day period begins after the refund has been approved. Refund review time and payment‑provider processing time are separate steps.

Late or Missing Refunds

If you have been notified of refund approval but have not received your refund: Check your bank‑account balance first. Contact your card‑issuing bank or payment platform to check the refund‑processing progress. Email our customer support at service@firvorra.com for assistance in tracking your refund record.

Company Information

Brand: firvorra Operating Company: Hubei Zhiruyu Trading Co., Ltd. Company Address: Unit 707, Factory Building 6, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan City, Hubei Province Support Email: service@firvorra.com Contact Phone: 15632785447 Business Hours: Monday to Friday: 9:00 AM‑5:00 PM